Valet Grid Limited
Company Registration No: 17432713
Last Updated: August 2026
Valet Grid Limited ("Valet Grid", "we", "us", or "our") is a technology company providing valet parking and parking management solutions to businesses and organisations internationally.
Our Services are designed for parking operators, valet parking businesses, hotels, airports, hospitals, property managers, commercial properties and other organisations that manage parking operations.
This Privacy Policy explains how we collect, use, disclose, store and protect Personal Information...
The entity responsible for your Personal Information may depend on how you interact with Valet Grid. Where you interact directly with Valet Grid, Valet Grid Limited may act as the controller or equivalent responsible entity. Where a parking operator, hotel, airport, hospital, property manager or other organisation uses Valet Grid to provide parking or valet services, that organisation may determine the purposes for which Personal Information is collected and used. In those circumstances, the organisation may act as the data controller, business or equivalent responsible entity; Valet Grid may act as a data processor, service provider or equivalent technology provider; and the organisation may be responsible for providing you with its own privacy notice. If you have questions about information collected by a particular parking operator, we recommend contacting that organisation directly.
Because Valet Grid provides valet and parking management technology, our Services may process information relating to vehicles.
When payments are made through our Services, we may process information relating to the transaction.
Payments may be processed through third-party payment processors. Where a third-party payment provider processes your card information, that provider may collect and process payment-card information directly. Valet Grid does not generally require or store complete payment-card numbers or card security codes.
When you access our website, platform or applications, we may automatically collect technical information, including:
Valet Grid may use cookies, pixels, tags, web beacons and similar technologies.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar
technologies.
You can also control cookies through your browser settings.
Disabling certain cookies may affect the functionality of our Services.
Valet Grid may use cookies, pixels, tags, web beacons and similar technologies.
Where applicable, including under the UK GDPR or EU GDPR, we may process Personal Information based on one or more of the following legal bases:
Contract — Processing may be necessary to provide Services or fulfil a contract with you or the organisation
you
represent.
Legitimate Interests — We may process information where necessary for legitimate business interests, provided
those interests are not overridden by applicable privacy rights.
Consent — We may process information where you have provided consent.
Legal Obligation — We may process information where required to comply with applicable law.
Vital Interests — We may process information where necessary to protect an individual's vital interests in
circumstances permitted by law.
Valet Grid provides technology services to businesses.
A parking operator, hotel, airport, hospital, property manager or other organisation using Valet Grid may collect Personal Information through our platform. In such circumstances, that organisation may determine what information is collected, why it is collected, how it is used, how long it is retained, and who it is shared with. Valet Grid may process that information on behalf of the organisation. If you have a privacy request concerning information collected by a particular Valet Grid customer, we may refer you to that organisation.
We may share Personal Information with trusted organisations that help us operate our business and provide our Services.
Government, regulatory or law-enforcement authorities where legally required
We do not sell Personal Information for monetary consideration.
Third-party service providers are expected to process Personal Information only for authorised purposes and to
maintain appropriate security safeguards.
Valet Grid provides technology services to businesses.
A parking operator, hotel, airport, hospital, property manager or other organisation using Valet Grid may collect Personal Information through our platform. In such circumstances, that organisation may determine what information is collected, why it is collected, how it is used, how long it is retained, and who it is shared with. Valet Grid may process that information on behalf of the organisation. If you have a privacy request concerning information collected by a particular Valet Grid customer, we may refer you to that organisation.
Valet Grid provides technology services to businesses.
Valet Grid is a UK-based company providing Services internationally including US, Canada, Australia, New Zealand, Malaysia and South Africa. Personal Information may therefore be processed, stored or accessed in countries other than the country in which you live. Where required by applicable law, we will implement appropriate safeguards for international transfers.
We take reasonable technical, organisational and administrative measures designed to protect Personal Information against unauthorised access, unauthorised disclosure, loss, destruction, alteration, misuse and other unlawful processing. However, no Internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy.’ Retention periods may depend on the type of information, the purpose for which it was collected, our relationship with you, our contractual obligations, legal requirements, regulatory requirements, accounting requirements, dispute resolution, and security and fraud prevention requirements. ‘ When Personal Information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
Depending on where you live and the applicable law, you may have rights including:
Valet Grid provides Services to customers throughout the United States. Depending on the state in which you reside and whether the applicable legislation applies to Valet Grid, you may have additional rights under applicable US privacy laws. These rights may include rights to:
f you are a California resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended. Subject to applicable requirements and exceptions, California residents may have rights to:
If you are located in the United Kingdom, your Personal Information may be protected by the UK GDPR and Data Protection Act 2018. Depending on the circumstances, you may have rights including access, correction, erasure, restriction, objection, data portability and withdrawal of consent. You may also have the right to complain to the Information Commissioner's Office (ICO).
If you are located in Canada, Personal Information may be subject to applicable Canadian federal or provincial privacy legislation. Depending on the applicable law, you may have rights concerning access, correction, consent, withdrawal of consent, use and disclosure of Personal Information, and complaints regarding privacy practices. Applicable Canadian privacy laws may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
If you are located in Australia, Personal Information may be subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Subject to applicable requirements, you may have rights to request access to Personal Information, request correction, make a privacy complaint, and exercise other rights available under Australian privacy law.
If you are located in New Zealand, Personal Information may be subject to the Privacy Act 2020. You may have rights including access to Personal Information, correction of Personal Information, and making a privacy complaint.
If you are located in Malaysia, Personal Information may be subject to the Personal Data Protection Act 2010 (PDPA) and applicable regulations and guidance. Depending on applicable requirements, individuals may have rights concerning access to, correction of and processing of their Personal Information.
If you are located in South Africa, Personal Information may be subject to the Protection of Personal Information Act 2013 (POPIA). Depending on applicable requirements, individuals may have rights concerning access, correction, deletion where applicable, objection to processing, complaints, and other rights provided under POPIA.
We may send information about our products, Services, events, updates and other business-related communications where permitted by applicable law. You may unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or contacting us. We may continue to send essential service communications where necessary to provide the Services or fulfil our contractual obligations.
We may send information about our products, Services, events, updates and other business-related communications where permitted by applicable law. You may unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or contacting us. We may continue to send essential service communications where necessary to provide the Services or fulfil our contractual obligations.
Our Services are primarily designed for businesses, parking operators and users of parking and valet services. Our Services are not intentionally directed toward children. We do not knowingly collect Personal Information from children where such collection is prohibited by applicable law. If you believe that a child has provided Personal Information to us improperly, please contact us
Our Services may contain links to websites, applications and services operated by third parties. We do not control those third parties and are not responsible for their privacy policies, security practices, content, products or services. We recommend reviewing the privacy policy of any third-party service before providing Personal Information.
We may update this Privacy Policy from time to time. Changes may be made to reflect changes in our Services, technology, business, applicable laws or regulatory requirements. When we update this Privacy Policy, we will change the Last Updated date at the top of this page. Where required by law, we may provide additional notice or obtain consent.
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable
privacy right, please contact us.
When submitting a privacy request, we may ask you to provide sufficient information to verify your identity and
process your request.
If your request relates to Personal Information collected and controlled by one of our parking operator or
business customers, we may refer you to the relevant organisation.
If you believe that your privacy rights have not been appropriately addressed, you may have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction. Depending on your location, this may include the relevant authority in the United Kingdom, United States, Canada, Australia, New Zealand, Malaysia, South Africa or another applicable jurisdiction.